Returns Policy

If for any reason you are not completely satisfied with your item, you have the right to return the item within 7 days of receiving it. The item must be in its original condition for us to issue you with a full refund (minus the delivery charges).

When returning the item we will take no responsibility for any losses or damage so we recommend you pay for a recorded delivery with insurance for the total cost of the item.

We also recommend that you sent item back via special delivery as we will need the item back within 7 days. Please send back the original invoice with your return. Don’t worry if you have lost this as all purchases are logged in the my account section.

Please post to: Kate Fearnley Boutique, 224 Linthorpe Road, Middlesbrough, TS1 3QW.

If the item you received is faulty, please email us quoting your order number, your name and address, details of what is wrong with the product and if you would like to exchange it or be issued with a refund. We will then contact you within 24 hours of receipt of email. Please note you must contact us within 48 hours of receiving your item.

If the item you received is incorrect, please email us within 48 hours of receiving your item, quoting your order number, your name and address, details of which item you would like to exchange it.